Holidays in UK and Europe - Motorhome holidays hire

Q. How old are your hire vehicles?

A. None of our Motorhomes are older than 2006.

Q. Do you hire all year round?

A. Yes. We are able to offer a full range of vehicles throughout the year.

Q. Are your motorhomes fully insured? Does this cover my personal belongings?

A. All our motorhomes are covered by comprehensive motoring insurance covering the UK and Europe. It does not cover your personal items and we would strongly recommend you consider personal travel insurance to protect yourself fully against loss or damage to your own belongings.

Our insurance policies do have an insurance excess in the event of a claim and all clients will be responsible for the first £250.00 (£350.00 for drivers aged 21 - 24 years) This is covered by the damage deposit as detailed below

Q. What is the damage deposit and do we have to take out additional collision damage waiver (CDW) insurance?

A. The damage deposit, sometimes called a security deposit, is the sum you deposit with us over and above the hire charge. For motorhomes it is £250.00 (£350.00 for drivers 21 - 24 years) when traveling in the UK and £500 when traveling in Europe. This sum acts as an insurance excess during your hire.

This deposit is fully returnable provided the vehicle is returned clean, undamaged and on time. In the event of damage to the vehicle or an insurance claim from a third party, the cost of the damage/claim will be deducted from this deposit before it is refunded to you. For accidental damage this sum is your maximum liability and any additional costs will be covered by us or our insurance company.

Q. I want to travel to Europe. Is this allowed and are there extra costs?

A. You are able to take our motorhomes to most European countries and we provide full comprehensive insurance cover for our vehicle. There is an additional cost of £60.00 per week for continental Europe hires or £40.00 per week for hires travelling to Ireland in order to offset the cost of covering this extra insurance risk.

For motorhomes we also provide European breakdown & recovery services along with many items required by law in some European countries. These include a small first aid kit, spare bulb kit, one reflective warning triangle and headlamp beam deflectors.

Q. What day of the week can I collect my hire vehicle?

A. Vehicles can be collected after 3.00pm on Fridays and returned the following Friday no later than 12pm (noon). This will allow us time to prepare the hire vehicle for the next customer however, in the low season this is much more flexible.

Q. What are your usual collection and drop-off times for hire vehicles? What happens if I am late?

A. Vehicles are usually collected after 3.00pm on the first day of the hire. At quieter times of the year this will be more flexible with the collection times depending on the other bookings. Please contact us before the hire date to find out if this is possible.

Vehicles are usually booked to be returned by 12pm (noon), as this then gives us the five hours to clean and prepare the vehicle for the next customer. You are welcome to return vehicles earlier than planned if you wish to do so but we regret we are unlikely to be able to offer a refund for unused days .

We appreciate that accidents can happen and unforeseen situations can make you late, but please allow plenty of time to return your hire vehicle, returning the vehicle late could cause problems for the next customer. We do not have penalties which we charge by the hour for late vehicles like some hire companies, but we do reserve the right to levy fair additional charges, especially if we have to compensate the next hirer for missing a ferry for example!

Q. Do you have minimum hire periods or charges?

A. Whilst we do not have minimum hire periods, we do have minimum hire charges at some times of the year. Generally these are :

Hires during High Season - Seven days

Hires during Mid Season - Five days

Hires during Low Season - Three days

Hires travelling outside the UK - Seven days

Q. Can I store my bags, bikes safely?

A. All our motorhomes have a garage at the rear of the vehicle which is large enough to store bags, cases, toys or bicycles.

Q. Do your motorhomes have seatbelts? Can I use my own child seat?

A. All of our motorhomes have at least 4 point lap and diagonal seat belts on forward facing seats. These seatbelts can be used to secure most child seats. Child seats can be provided on request, please see hire charges.

Q. Do you have a list of caravan sites that we can use?

A. In each of our vehicles we provide a current year camping, caravan and motorhome UK campsite guide for use during your hire. we can also provide you with a list of local sites with your booking confirmation.

Q. Are pets allowed in your motorhomes?

A Pets are allowed in the motorhomes by negotiation.

Q. Are there any age restrictions when hiring your motorhomes?

A. All drivers must be over 21 and under 71 years of age during the hire period.

Q. Do I need a special licence to hire a motorhome?

For more details on UK licences, please visit the website of the Driver and Vehicle Licensing Agency (DVLA) at www.dvla.gov.uk or contact us

International licence holders

Provided you meet our usual eligibility criteria then a full international licence is usually acceptable, although we do recommend that you check with us and your licence issuer.

UK full licence holders obtained before 01 January 1997

Provided you meet our usual eligibility criteria (see our Terms & Conditions of Hire) then your full UK licence with the usual entitlement of categories B and C1 will enable you to drive any of our motorhomes.

UK full licence holders obtained since 01 January 1997

Provided you meet our usual eligibility criteria (see our Terms & Conditions of Hire) then your full UK licence with the usual entitlement of category B allows you to drive any car/motorhome up to a maximum authorised mass (MAM) of 3500kg. This will allow you to drive ALL of our motorhomes with the exception of some models of our 6 Berth Coachbuilt.

For more details on UK licences, please visit the website of the Driver and Vehicle Licensing Agency (DVLA) at www.dvla.gov.uk or contact us

Q. Do your motorhomes run on petrol or diesel fuel ?

A. All our motorhomes run on diesel fuel. On collection, the vehicles will be full of fuel. It is the responsibility of the hirer to make sure that the fuel tank is full of the correct fuel before its return.

Q. Can I have more than one driver for the motorhome. Is there an additional cost for this?

A. Provided that all drivers meet our usual eligibility criteria (as per our Terms & Conditions of Hire) and we can inspect original driving licenses on collection of the vehicle we have no objection to there being another driver named on the insurance policy.

Q. Can I leave my car with you during my motorhome hire. Is there a charge for this?

A. You are welcome to leave your car with us for the duration of your hire. There is no charge for this service and clients vehicles will be stored in a locked and alarmed garage.

Please be aware that we need to retain the keys to any vehicles left with us in case of emergency. All vehicles are left at owners risk and we can accept no responsibility for any damage or loss unless caused by the negligence of our employees.

Q. Can you collect me from an airport or train station when I collect my motorhome?

We are happy to collect clients from, or set down clients at, local trains stations or from any major local airport as required.

For rail passengers we suggest using Darlington station which is on the main eastern line from London Kings Cross. Pickups and set downs from this station are free of charge.

If clients are flying into the UK then we can meet you at Arrivals at most local airports. Please contact us for details as costs will vary depending on the airport, time of arrival and number of passengers to be carried.

Q. What happens if I have to cancel my hire?

A.All cancellations must be put in writing. If you cancel your hire then we shall endeavour to re-let the vehicle to another client.

If we are able to do so, then you will get a full refund of monies paid less a small administration charge, currently £30.00+VAT.

However if we are unable to rehire the vehicle then:

If the hire is cancelled 28 days or less before the hire date then you will forfeit all hire charges. If you cancel more than 28 days before the hire date then you forfeit the deposit of £250.

Hirers are advised to obtain their own insurance cover to safeguard against such losses.

Please see our Terms & Conditions of Hire

Q. Do I have to pay the full hire charge on booking?

A. A deposit of £250.00 for motorhomes for UK travel or £500 for European travel is required on booking to reserve a vehicle for you. This deposit then acts as the damage deposit during the hire and is fully refundable within ten days of the end of the hire.

The vehicle hire charge itself, along with any charges for delivery/collection, European insurance excess and European vehicle recovery, are payable 28 days prior to the commencement of hire and we would usually send a reminder prior to this date.

Q. Do you offer discounts for long term hires?

A. We can usually offer discounts for hires in excess of 21 days.

IIf you are hiring for 22 - 42 days then we would usually expect to offer a substantial discount on our usual hire rates. If your hire is for a period in excess of six weeks then additional discounts will be tailored to your hire according to your requirements